{"product_id":"handling-a-difficult-customer","title":"Handling a Difficult Customer","description":"\u003cp\u003e\u003cspan\u003eWouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy land. So what is the best way to handle a difficult customer? Through our course your participants will learn stress management skills, how to build rapport, and recognizing certain body language.\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003eBy utilizing our Handling a Difficult Customer course your participants will see an increase in customer service, productivity, and a decrease in unhappy customers. Your participants will be provided a strong skill set including in-person and over the phone techniques, addressing complaints, and generating return business.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e","brand":"My Store","offers":[{"title":"Default Title","offer_id":46499591225556,"sku":"handling_a_difficult_customer","price":25.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0751\/4882\/0692\/files\/Handling_a_Difficult_Customer.jpg?v=1752656948","url":"https:\/\/essatraining.com.au\/products\/handling-a-difficult-customer","provider":"Essential Soft Skills Academy","version":"1.0","type":"link"}